Refund policy

RETURNS: 

• Our returns policy lasts 7 days from date of delivery. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, subject to it being either defective or damaged,
• Only regular priced items may be refunded, but unfortunately sale items cannot be refunded. 
• To be eligible for a return, your item must be unused, unopened and in the same condition that you received it.
• Gift Cards are non-returnable.

REFUNDS:

• Once your return is received and inspected, we will send you an email to notify you that we've received your returned item. 
• If approved, your refund will be processed and a credit will automatically be applied to your credit card or you'll receive a gift card, within a certain amount of days. 

EXCHANGES:

• We only replace items if they are defective or damaged. 
• If you need to exchange an item, send us an email at bh@biomolecular.co.za.